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Explore our complete range of lighting for restaurants, bars, hotels, and hospitality...
Explore our complete range of lighting for restaurants, bars, hotels, and hospitality...
At Restaurant.Lighting, we work with a global network of fulfillment centers, warehouses, and logistics partners to provide efficient delivery to customers around the world.
Orders are generally fulfilled from the most suitable available fulfillment location based on the delivery destination, product availability, stock levels, and logistics conditions at the time of purchase. Whenever possible, we aim to fulfill orders from a location close to the delivery address in order to reduce delivery times and improve shipping efficiency.
Because our products may be stored and fulfilled from different locations, items within the same order may occasionally be shipped separately and arrive in more than one package.
Estimated delivery times vary depending on the destination, product, fulfillment location, and shipping method. Any delivery estimates provided on our website, during checkout, or by our customer service team are indicative only and may vary due to circumstances outside our control, including carrier delays, customs processing, local delivery conditions, holidays, and other logistical factors.
Once your order has been shipped, tracking information will be provided for virtually all shipments.
Shipping costs, if applicable, are displayed at checkout before your order is completed. Free shipping is available on orders that meet the applicable minimum order value, which may vary depending on the destination, currency, product, or promotion. Certain products or promotions may also qualify for free shipping regardless of order value.
For the vast majority of orders, Restaurant.Lighting arranges and prepays applicable customs duties, import taxes, and related clearance charges. This means that customers normally do not need to make any additional payments or handle customs paperwork when their order arrives.
In a small number of cases, additional charges, documentation, or customs procedures may be required due to local regulations, destination-specific requirements, or circumstances outside our control. These situations are uncommon and may vary depending on the country or region of delivery.
An order may occasionally be divided into multiple shipments. This may occur when products are fulfilled from different locations or when the size, weight, quantity, or nature of the items requires the order to be shipped in separate parcels.
As a result, you may receive multiple tracking numbers, and individual parcels from the same order may arrive at different times.
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please contact us as soon as possible if you notice an error in your shipping information.
Once an order has entered the fulfillment or shipping process, we may not be able to modify the delivery address.
While we make every effort to ensure timely delivery, occasional delays may occur due to circumstances outside our reasonable control. These may include customs processing, carrier disruptions, severe weather, peak shopping periods, local delivery issues, or other unforeseen events.
If you have any questions regarding your order or shipment, please contact our customer service team at info@restaurant.lighting and we will be happy to assist you.
